At Abbycurl, we take pride in delivering high-quality hair wigs to our valued customers. However, we understand that there may be instances where you might have some concerns or need to return or exchange a product. Therefore, we have designed our refund policy to ensure a hassle-free and satisfactory experience for you. Please read the following policy carefully.
1.Eligibility for Refunds:
 - You are eligible for a refund if there is a manufacturing defect in the wig.
 - You may also request a refund if the product you received does not match the specifications you provided during the order placement.
- Refunds for any other reasons, such as change of mind, may be considered on a case-by-case basis.
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- Refund Process:
 - To initiate a refund, you must notify us within 24 hours from the date of delivery by contacting our customer support team. Provide your order details and describe the reason for the refund request.
 - After our team reviews your refund request, we may require additional evidence or images to assess the situation accurately.
 - Once approved, we will provide you with a return authorization number and detailed instructions on how to return the product.
 - The product must be returned within 48 hours from the date of receiving the return authorization number. Return shipping costs will be the customer's responsibility, unless explicitly stated otherwise.
- The product must be returned in its original condition, including the packaging and all accessories. Any damage caused during the return shipping due to improper packaging may result in a reduction in the refund amount or a rejection of the refund request.
 - Upon receiving and inspecting the returned product, we will process the refund in the original form of payment within 3 to 5 business days. Please note that the original shipping charges (if any) will not be refundable.
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- Exchanges:
 - If you wish to exchange the product for a different color, length, or style, please notify our customer support team within 24 hours from the date of delivery. We will guide you through the exchange process.
- Exchanged products must be in their original condition, including the packaging and all accessories.
 - All costs associated with the exchange, including shipping charges, will be the customer's responsibility unless the exchange is due to a mistake on our part.
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- Non-Refundable Products:
 - For hygiene reasons, we do not offer refunds or exchanges on any hair wigs that have been altered, used, or have had the tags removed.
- Custom-made wigs or wigs that have been specially ordered according to your specifications are also non-refundable unless they have a manufacturing defect.
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Please note that this refund policy is subject to change and may be updated from time to time. We encourage you to review our refund policy regularly to stay informed about any modifications.
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For any further questions or assistance regarding our refund policy, please contact our customer support team via [contact information]
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Last updated: [date]
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